Refund policy

At HerJewels, we take pride in the quality of every piece we create and carefully inspect each order before shipping.

All Sales Are Final

To maintain the highest standards of hygiene, safety, and product integrity, all sales are final. We do not accept returns or exchanges for reasons such as change of mind, sizing, or personal preference.

Defective or Damaged Items

We stand behind our products. If your order arrives defective, damaged, or not as described, you may request a refund or replacement.

To be eligible:

  • Contact us within 7 days of receiving your order
  • Email support@herjewelss.com with your order number and clear photos of the issue
  • Our team will review and determine eligibility for a replacement or refund

Processing Refunds & Replacements

If your request is approved, you may choose either:

  • Full refund — processed to your original payment method within 10–15 business days
  • Replacement item — shipped promptly with a new tracking number

*Please note it may take additional time for your bank or card provider to post the refund.

If more than 15 business days have passed since your refund was approved, please contact us at support@herjewelss.com.

Exchanges

We do not offer direct exchanges. If you received a defective item and would like a different piece, please contact us and we'll do our best to assist you.

European Union — 14-Day Cooling Off Period

If your order is being shipped into the European Union, you have the right to cancel or return your order within 14 days of receiving it, for any reason and without justification. To be eligible, the item must be unworn, unused, with tags, and in its original packaging. Proof of purchase is required.

To initiate, contact us at support@herjewelss.com before sending anything back.

Important Notice

Do not return items without prior authorization. Unauthorized returns will not be accepted or refunded. Because jewelry is a personal item, we are unable to restock returned pieces — this is why our policy strictly limits refunds and replacements to defective or damaged products only.

Thank you for shopping with HerJewels. We're always here to help 🤍